Telkom Shelly Beach

Just visited the Telkom Shelly Beach branch to do a sim swop which was not successful due to their systems being offline. The offline system i can understand but what puts me off as a loyal Telkom customer is the fact that i have been standing in line since 8:30am just so i can be first in line, sort out what i came for and get back to work as i am on the clock, but instead i am told by the staff and manager that i can not pick up where i left off and that i will have to come back and stand in line all over again which in essence is poor customer service