TELKOM - Shared Telephone Pole

<p>I have a client who has been experienceing intermittent line/adsl connectivity. As their work relies 90% on internet connectivity any amount of downtime does have a huge impact on the days productivity.</p> <p>On closer inspection we went to find their telephone line / pole, please see attached pic; I am quite certain that this cannot be a reliable solution for a decent adsl line. </p> <p>We know Telkom offers a Best Effort Service - so sadly this mess is most like their best effort! :-) </p> <p>Phoning the 10210 number is also just a waste of time as they just say that everyhing is fine... hmmmm</p> <p>Now lets start the clock to see how long it takes for this to be resolved! </p>