Telkom shambolic service

My contract with Telkom is still locked even after the debit order has gone through on Friday as agreed. I went to the branch and I was told the account would be unlocked as soon as the debit order comes through. Today I called the customer services and I am now told to wait for up to 10 before my line can be active. This is totally unacceptable & terrible service from Telkom, clearly demonstrating they don't give a damn about clients!