Telkom ShamblesTelkom

Telkom sent a technician to my house yesterday to replace a faulty modem that is two weeks old. Lo and behold the technician didn't have a modem with him and left a message that i should go to the telkom store and they would replace it. I call the call center again to ask them to send the technician back with a new modem and they assure me that even though their technician was at fault they couldn't possibly send him back to rectify the situation but they assure me that if i take time off work and spend my money on petrol the telkom shop in Eastgate will replace my modem. Wishful thinking. The manager at the Eastgate store tells me that the people at the call center are giving me false information and they don't replace but they can take it in and repair for me but cant give me a turn around time. I call the call center again and this time the very intelligent lady on the other end of the phone tells me that the technical department can't help and i should call new sales and they would deliver a new modem to me. I even know that this will never happen. This is insane and very bad service from Telkom. Is someone going to help me or do i need to cancel my service with telkom.