Telkom Sevice Pathetic

My telkom line is down for almost 3 months months now. I keep recieving sms's that the fault is with their technicians and will be resolved however nothing has been done to date. I called in once again and the response from the agent was shocking. She said that the technician cant help me because his vehicle does not have a ladder !!!! What kind of response is this. Do telkom Technicians not have ladders now?? Is there a ladder shortage ??? Seems to be a pathetic response...whenever you ask for the name of the agent or to speak to a manger you will have the phone slammed in your ear. The best part is that i still get charged my line rental even though i cannot use my line !!!! Telkom i am fedup and i am changing over to NEOTEL !!!!