TELKOM Settled Account Information Not Updated

I recently settled and cancelled my account with Telkom, before settlement my account had been in arrears and now its up to date, in fact Telkom owe me but that's not my problem, my problem is that they haven't updated information with the credit bureau and on my credit report it says I still haven't paid my account and does not reflect the settlement which is absolutely incorrect and now I'm being told that it could take up to 14 days to update that information which is completely non-sensical!