Telkom - Sets the Standard for Incompetence

I ordered Telkom's Uncapped LTE product during the 1st week of September. Frustratingly it took 2 weeks and several calls till the product was finally delivered to me. I have know been trying desperately for over 3 weeks to get Telkom to come and install the antennae that came with product. What do I have to do to get Telkom to install it? I have phone the call centre several times and logged calls. Each time it takes 20 minutes and I have to explain the problem over and over and sit holding. Im always told that someone will contact me but never get response or calls to come install. I've sent complaints on Twitter and always get polite replies that someone will contact me. Who is the Chosen Special One in Telkom who will arrange installation? Does Telkom know? There must be 10 people in Telkom handling may complaints but no one who actually provides the service and product that Telkom is charging me for. Telkom is surpassing all standards of how to mess a customer around and not deliver. Unbelievable how badly Telkom is run!!!!