Telkom Servise Delivery is a horror

As a telkom client I am beyond annoyed with the service they have provided the past few months. Since November 2018 I have had issues with my ADSL line with either no connectivity or slow speeds and calling Telkom seems to be a futile exercise due to the incompetence of their call center officials. They are rude and at times ****** and faults never get resolved. Now I am sitting yet again in a situation where the Internet is up and running but my landline has gone on the fritz and while I am sitting here typing this review I have been holding on for 1 hour + just to get a service representative to answer my call and log a fault, I know the message by heart and this is absolutely BS, Their Telkom App does not work and always gives an error, logging a fault online via their website also seems to be a damn futile exercise. When one does get through to them they at times promise to call back but this also never happens. Why does telkom still exist? Why are they holding their clients to ransom? SERIOUSLY TELKOM NEEDS TO STOP IMITATING ESKOM AND GET THEIR ACT TOGETHER.