Telkom servise

Good day

I like to inform that I am not happy at all with your service even your consultant is very unprofessional

I did call you as I was advised by the sale person the day I took upgrade, she said I am not going to be continue debited R145 for the expired contract ***)

She advised me that I will be paying for R99 for new contact ***)

On the 4th July I called telkom on 10213 with my airtime they keep on sending me to different numbers I spoke to unprofessional agent (Zinhle Nyakeni) who refused to assist and give me his manager name call *** time was 11:22

At 14:25 I spoke to Londiwe Nxumalo who advise that she will escalate my query to his Manage he will give me a call by end of business day on the 5 July 2023

The Airtime I use was R210 on this day as I am using Vodacom

I want Telkom to Liston the record of advise that was advised by their sale agent the time there were upgrading my contract and I want my airtime as unprofessional agent fail to assist me

Telkom is worse network, if I am not getting feedback by tomorrow on this I am taking to faise ombuds and Media by Friday

Id:*** cell ***

Regards, Emmanuel