Telkom services will always be poor

I asked for a simple upgrade on the 28th of February. Got a call from telkom. I made it very clear to the consultant (Tshepo) that I want to keep my current number and get the 80gb day/night data. I also informed him that I want to cancel my current contract, instead of him sending me to cancellations department he proceeded with the sale.

He failed to give me all the options for me make an informed decision. I get to cancellations/retention department and I was told he could have told me about migration. Now I'm stuck with 2 contracts 1 which I don't need and having to go to a telkom store for assistance because he was too hungry to make a sale to provide me with the correct informatio

Telkom can honestly do better. Train your people.