Telkom services sucks, and they do this thing called ****************!

its been what? 5 months that i still have ****ty services provided from telkom. i cant actually call it service when i'm not given any. last year I put in a 10MB line but when i do a speed test it runs 1MB, Ive contacted this people so many times, almost every week and i'm still running on 1MB. my husband phoned in again this morning but now the consultants excuse is lockdown, which mind you this has been going on long before the pandemic but its just a comfortable excuse to use. i have also requested a technician to come out and i am still waiting on this person. i even called to cancel my contract as it is extremely frustrating that i pay for a 10MB line but receive 10% of it. the consultant advised that i would pay a penalty for cancelling. i do not understand this as telkom is not bringing their side of the deal, yet I need to pay for a service i'm clearly not receiving. both my husband and I work from home so it is so difficult to get work done on a 1MB line. the consultants logged my problem so many times yet no results. really disappointing, its as if this consultants are just there to fill a seat to get paid a salary but not actually qualified for this job, no people s****s, extremely poor customer services, lack of knowledge or understanding, poor problem solving s****s, phone etiquette sucks big time, the list is endless.