NI
Naeema I

1 reviews | Active since Oct 2017

13 Aug 2018, 12:30

TELKOM SERVICES SUCKS

TELKOM CALL CENTRE SERVICE "SUCKS" 13TH AUGUST 2018 IT TAKES THEM 45 min to answer every call and transfers you back and forth between sales and accounts to sort out a problem and with every transfer it takes another 30 min to hold for the next person to answer. It takes them a half a day just to speak to the department who is "suppose" to be helping you. From 9am this morning and still trying to speak to someone. Ive been listening to the ****ty voice prompts and still holding on my landline for 28 min and still holding. I was refereed to the online portal to cancel a line which is completely dis functional as the system cannot identify my number!!!!!!!!! ***.....I NEED TO EMPLOY SOMEONE JUST TO WASTE AN ENTIRE DAY TRYING TO SORT A PROBLEM OUT WITH TELKOM

0
Replies (1)
Telkom
Telkom's reply17 Aug 2018, 22:56
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,