telkom services sucks

Last week i decided i needed to upgrade my phone.I app**** for a galaxy s7 edge and was approved.Got my phone yesterday,all happy and everything just to find out i cannot use my phone sue to my SIM card not being activated.Thought i would give it some time and wait for the system to update and maybe in the morning my old phone SIM card will not work and the new phones SIM will work but nothing.I picked up the phone and phoned customer care,only to be told that they cannot help and i must phone sales.I phone sales,they told me they cannot help me either and i need to phone mobile direct on *** and only to be told by mobile direct that i need to phone customer care which i phoned again and the consultant put me to sales.Alll in all,i have wasted 3 hours of my day in trying to get my SIM card activated without any success.Nobody at telkom wants to help and keep on pushing me from one department to the next.I have told the consultant at customer care to escalate my issue but it seems it has fell on deaf ears at telkom.Telkom you have horrible services. I demand my SIM to be activated.Your consultants are hopeless.