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anil S

1 reviews | Active since May 2015

11 May 2015, 13:01

TELKOM SERVICES SUCKS

i had logged a call on the 4 May 2015 stating the ADSL line was down and request assistance.<br> 7 May 2015 logged call stating the ADSL line was down and request assistance.My wife works from home and require ADSL connection to connect to her companies sever. 8 May contact telkom again advised fault was logged under reference no 669CRK 070515. Advised that the issue will be sorted out in 4 working days <br> 9 May 2015 called and logged call stating the ADSL line was down and request assistance, advised that Technician will be sent out 10 May 2015 no Technician sent out problem not resolved.<br> 11 may 2015 called Telkom was on hold for than an hour. Finally a manger by the name of Thelma Mhakaza advised that a technician can only be sent out by Monday 18 May 2015.<br> this service is unacceptable. Telkom needs to account for this lack of service.<br> <br> Anil Singh<br> ***

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Replies (1)
Telkom
Telkom's reply11 May 2015, 14:37
Official
Hello singhking2015,

Please accept my humble apologies for the frustration and inconvenience caused. Be assured that your query has been escalated to the Technical Team and feedback will follow. Your social media reference number is SM109920.

Regards,
Joshua Mnisi
Telkom Social Media Team