Telkom Services Poor

Good day,

We have a dedicated Telkom landline which includes our Fax and ADSL linked account. Whenever our Internet is down, Telkom takes quite a while to attend to our problems, we wait for at least 1 to 2 weeks before they send out a Technician. A week ago we had an Ekurhuleni outage for 5 days and 2 days afterwards our Internet went off. It took Telkom 2 days to come out and look at the problem, then the Technician tested and saw faulty cables at their box in the front of the building, he said he would be back, had to check the services between the outside box to the exchange. Well, it is now 7 days after his visit and nobody else has been attending to this problem. They do not answer their phones due to volume calls nor go online and answer their chat system. If I phone I hold on for ages and then when an agent answers they cannot hear me clearly. Worthless..

I want to add this problem because it is an ongoing problem. 2 years ago, Telkom technicians noticed that cables were ****** in the street area in front of our premises which is linked. and then they tied up knots for us to keep on working. This is now 2 years afterwards, and Telkom knew all about this but never tried to install new or better cables. The same story everytime, but nothing gets done about it. We are really giving up on Telkom now being our service provider for years with this dedicated line. Hopefully this will reach them with speed to contact me or send out another Technician urgently.