Telkom services pathetic - They refuse to update my bank details

21 phone call attempts - multiple attempts on facebook - and emails and still no response on me wanting to change my bank information!!!!!!!!!!! I refuse to be penalized by Telkom for their own failure in client services!!!! Now I have to do yet another manual payment affecting my profile!!!!! Tihs is pathetic - and then you have the luxury of only responding to the complaints you feel like responding to!!! I want this issue resolved or I will take Telkom to the Consumer Tribunal AGAIN!!!!