Telkom services Pathetic

I am experiencing issues with Telkom since Jan 2017, I had been a loyal customer for years. Towards the end of 2016 a consultant called and offered me a new package. The consultant explained the package to me, and since it was only a few rands more I accepted, total cost as explained R206, as they were doing away with the package I was on. However the consultant misled me and provided me with false information. He had incorrect information on the statement and hadn't captured me bank details hence the payment hadn't gone through. no fault of mine as the old package was paid via debit order. The package was offered in October 2016. by the end of Dec 2016 I owed Telkom R1160.10, for a package that was supposed to cost R206 p/m. I have since then made numerous calls to Telkom and they have not assisted in resolving the matter, I have provided various reference numbers which their consultant provided but they can not pick up anything on these reference numbers! how is this so? they were unable to resolve the issue, yet found it fit to hand this account over to 5 different collections agency's / law companies. each time I have to re-iterate this story over and over again, and its becoming absolutely frustrating. Currently I'm been asked to pay an amount of +- R3000. I'm tired of having to deal with this problem, clearly this is no fault of mine, and the consultant provided false information and was dishonest. If Telkom bothered to read my numerous emails, then could actual help resolve this issue, as I'm not paying for something I didn't sign for. Totally disgusted and find Telkom services pathetic