Telkom services is disgraceful.HELP NEEDED!!

<p>Good Day.</p> <p> </p> <p>This is my second complaint for the exact same issue i had before.</p> <p> </p> <p>My wifi smart internet package got upgraded from 10+10gig to 30+30gig in december.</p> <p>My wifi is still not working.Account has been suspended due to your consultants not punching in correct infomation.im tired of going into store.Ive decided not to go into store anymore as ive been up and down proberbly 5 timez already.I informed telkom i wil not pay for something i cannot use.ive now recieved a sms stating all my contracts will be suspended within 48hrs.</p> <p>Im a loyal customer with about 5 contracts.My payments r always in time or even paid before due date but im simply not paying for a device n sim data i cannot use.Ive also been charged a migration penalty which i never paid last month.Apparently i got charged a migration penalty because i upgraded my contract before the time but telkom called to inform me im due for an upgrade.</p> <p>Telkom service has gone down the drain.i cannot wait to finish up my contracts with telkom.Please make a plan as im not willing to pay for the wifi and migration penalty.</p> <p>Il only start paying once the wifi is up nd running.Please note i will not be paying for the outstanding amount!please write that amount off.December and january is passed and i dont see any point in me paying for something that never worked.dont understand why all my contracts has to be suspended if i paid for everything besides the wifi n migration penalty.</p> <p>Please get ur facts straight telkom.</p> <p>Utterly dissapointed in the service.Im not paying for the wifi!till its ready and telkom has the decency to call me and inform me that its working.</p> <p> </p> <p>Wouldnt even give one star if i could.</p>