Telkom Services is appalling ...
<p>I was subsequently contacted by one of Telkom sales agents regarding taking up one of their personal cellphone contracts .I took up one of their offers and excepted to the T's &C's during the conversation i was advised that i would recieve my device within a space of 5 working days .I recieved 2 notifcations from the courrier service that Telkom uses for the delivery of my device , on the 1st attempt they contacted me for delivery but unfortunately i was not available and i arranged delivery again for the following day with them .Since the 8th of February 2017 and today is the 15th of January 2017 Telkom has not delivered my device i have contanted their call centre and i was transffered from pillar to post regarding this .This experience has been rather unpleasent for me instead of them deliviring my phone they have been just giving me excuses and apologies ...they claim that the courrier guys have tried to call me a couple of times but thats utter nonsense cause i always have my phone with me and i dont fail to pick up any incoming calls...at this stage i am disapoinetd ..and want this sorted out .</p>
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Telkom's replyOfficial
16 Feb 2017, 09:26Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply16 Feb 2017, 09:26
Official
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Mobile team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
's updateReviewer Update
22 Feb 2017, 19:36To whom it may concern , please make sure that there schedule debit order which is suppose to go off on the 25th of this month better not go off as you've failed to deliver my device , and its been 3 weeks later and nothing has been done about this .you guys have been giving me refferences and false promises from the beggining .I will report this to the banking ombards man cause you'll be debiting me for a somethiing i dont have all because of your incompetency
's update22 Feb 2017, 19:36
Reviewer Update
To whom it may concern , please make sure that there schedule debit order which is suppose to go off on the 25th of this month better not go off as you've failed to deliver my device , and its been 3 weeks later and nothing has been done about this .you guys have been giving me refferences and false promises from the beggining .I will report this to the banking ombards man cause you'll be debiting me for a somethiing i dont have all because of your incompetency