Telkom services going from BAD to WORSE...!!!!

Line fault reported to TELKOM on the 23rd April - below response received...<br> <br> Following message sent to ***915: Dear Customer, Fault 862CRK230415 has been created for Service ID ***097. Telkom will endeavour to resolve this problem within 7 days. Apologies for the inconvenience. Please do not reply to this SMS. Telkom Thu Apr 23 17:08:49 SAST 2015 <br> <br> After escalating that the fault was not fixed, Telkom sends the below response..<br> Following message sent to ***915: Dear Customer, This is a progress update from Telkom SA. Fault 862CRK230415 for Service ID ***097. Your fault is in hand with our technical repair division. Please do not reply to this SMS. Telkom Fri May 01 11:49:26 SAST 2015<br> <br> It is now the 19th May and we still do not have a working TELKOM line yet they demand full payment for services not rendered....<br> <br> TELKOM - YOU IN BREACH OF YOUR CONTRACT...!!!<br> <br> I WANT SOMEONE TO RESPOND AND ADVISE HOW I GO ABOUT CANCELLING THIS SERVICE WITH IMMEDIATE EFFECT...!!!!!<br> <br> I DONT NEED TO DEAL WITH SUCH A PATHETIC COMPANY WHEN WE HAVE BETTER SERVICE PROVIDERS WHO CAN PROVIDE ALTERNATE METHODS OF COMMUNICATION...!!!! <br>