Telkom services drama

Hello Peter

I am very disappointed with the services received recently from Telkom. I did an early upgrade this month and all was well until last week. Telkom suspended my service. I called the toll-free number and received feedback that another payment is required which can be resolved if i went into a Telkom branch. Friday ( 24th May 2024) I went to Telkom Lakeside Mall. The consultant assisted and advised that the error was on Telkom side. I was actually in a credit. I called Telkom from the Telkom store and a consultant from billing department advised my service will be active within the next 5 - 24hours . I called Telkom again on Monday and was informed that the matter will be resolved within 24-72 hours. 4 days later. My services are still not working. Called Telkom again this morning, another consultant from billing advised the case was closed and new case has been opened. I now have to wait another 72 hours to find out if my services will be activated. So unfair...Its not like Telkom is giving me the service for free... I am paying for. yet they will continue to bill me come month end... Really not on...

Change is good... Might be time for Change...

Herminth