Telkom services disgusting

<p>My mom is a pensioner and lives in a old age home. This is now on numerous occassions that her phone does not work at all. We cant phone her and she cant phone us. This problem does not get solved and this is really a big problem. She is almost 80 years old and If something happens to her we will nog be able to get hold of her. How long does it take for this useless people to come back to us and to fix her telephone line. If it cant be fix then give her another phone or so. She does not use a cellphone and not interested in buying one at all and therefor her home phone should be working at all times and Telkom really has terrible service and service delivery as they dont cater for clients at all</p>