Telkom Services

Despite trying to upgrade my phone for more than a month, I keep getting the same feedback from Telkom. NO STOCK, nothing - and that's only when I call to see what's going on because despite my query being escalated more than 10 times after I had called to follow up. I get the same feedback every time I call - MY REQUEST WILL BE ESCALATED AND A MEMBER OF STAFF WILL GET BACK TO YOU BY THE END OF THE DAY. Still, since I started the upgrade process in April, I have not been assisted . Then I get a call yesterday from Telkom sales trying to sell me a new contract. I am extremely displeased with the service received from Telkom. This has been an ongoing issue for the last few years. I requested insurance on my phones that I upgraded in July 2020, still no insurance and now I am sitting with a broken phone that I can't use. How can these people sell you a 2 year contract and before the ink dries they are done assisting you? I have tried every available contract method to get through to Telkom but there is not one single human being that can assist me (and I don't mean escalating my request). I have informed Telkom that I am taking matters further, so I would appreciate details on how to take this to the ICASA please?