IZ
Ian Z
1 reviews | Active since Jun 2018
07 Jun 2018, 13:40
Telkom Services
Telkom's services are TERRIBLE.
I Upgraded my mobile account on the 26th of May 2018, and charges for the whole month of May on my device are being added to my invoice for June. This leaves me with a huge amount to be paid in June and this is unacceptable.
Normally with an upgrade pro-rata fees are applicable on the package taken, or even moved to the next month in cases where the upgrade in taken very late in the month. This is not the first time I have had issues with Telkom. If this poor service continues I will be forced to cancel my Telkom account and never to use their services again. Absolutely shocking. Along with the bad services I receive from them, their consultants are rude, unhelpful and very arrogant. Very bad experience using there services.
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Telkom's replyOfficial
19 Jun 2018, 15:07Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply19 Jun 2018, 15:07
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,