Telkom services

I am very disappointed with telkom and how they deal with customer queries. I phoned them on the 1st of August requesting them to change the debit order date they set for me for the last day of the month, when I asked the agent if this will reflect for August she fully agree and the money was debited on the 31st of August ... To my surprise, telkom sends me an sms telling me that I missed a payment and that my account is in arreas. I contact telkom and i explain what happens, they respond by telling me that they see the payment was made but i still have to pay them an extra R202.00 for a mistake that their agent made. The SHOCKING part was when i asked them to listen to the recording so they can fix the problem internally I am then told that I have to go to the magistrate court to get the recording ! So because of their agents mistake i have to now take time off work and go to the court to get a recording which i do not want but asking the to listen to it so they can rate the client.

This is really unacceptable !!! I feel ****** and I called them in advance to avoid arrears. Had the agent did the right thing the first time we wouldn't be having this problem.