telkom service worst they must close

Good morning i canceled my telkom account on the 15 oktober 2020 due to no internet service for 2 weeks prior and bad service telkom dit not even know their cables was ****** no body new what was wrong thats customer service so that same day i said to the lady stop my account and i want my money back now listen to this i have installed fibre in my home from home connect great service today i woke up only to see telkom took a payment again so i phoned they said it is still active and the cancelation will only take place 15 nov 2020 how the **** can you charge someone for somthing which i did not ****ing use now they say i cant get my money back *** *** please help this is bull**** how am i going to get my money back please