Telkom Service Worst In SA
LTE Number - ********** 395 ( ********** 395)
Telkom 29/03/2018 (11:57) Tandeka Mbatha - On Sunday at 11:15 there was a 5 gig topup. I Informed Tandeka that i haven't purchased any data and that on sunday I spoke to Nokululeko Mbokazi to inquire about whether I used up all my data. She confirmed that my data is up and asked if she must top me up. I told her she MUST NOT top me up and I will purchase it myself if i need more data. I Informed Thandeka that Telkom must not debit my account for the 5 gigs and that they can take thier 5gigs back and I DID NOT ask/purchase any topups! Thandeka informed that she will escalate the matter to her Manger to provide urgent feedback.
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Replies (1)'s updateReviewer Update
06 Jun 2018, 10:40Can this service be any more slow! its been two months ago when i received this feedback,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
and today i get the exact same feedback!
Hi Abdul ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that we have sent your query to the call center team to further investigate and advise.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
I HATE telkom mobile with a passion and would never recommend them and would rather pay the extra bit to another provider who provides 200% better services.
's update06 Jun 2018, 10:40
Reviewer Update
Can this service be any more slow! its been two months ago when i received this feedback,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI **********
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
and today i get the exact same feedback!
Hi Abdul ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that we have sent your query to the call center team to further investigate and advise.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
I HATE telkom mobile with a passion and would never recommend them and would rather pay the extra bit to another provider who provides 200% better services.