Telkom Service Worst In SA

26/02/2018 - I Pre-Ordered the Samsung S9 Plus online. The same day a sales person called me to complete the application and get everything in order. She informed me that they will debit my account within 3 days to complete the order. 01/03/2018 - I called the call center and waited 30 minutes for someone to answer. I then informed the person that its been 3 days and that they haven't debit my account. The person checked and informed me that its still awaiting final approval and final credit check (The sales agent did not inform me of this). The call center agent informed that I should have an answer by Friday or Saturday. 03/03/2018 - I called the call center and the agent informed that it's still with the back office for final checking. I informed the call center agent that i was informed that they will have an answer by Saturday, she then informed me that the back office doesn't work on a Saturday and that I must wait till Monday. 05/03/2018 - I Found a better deal and took it for the Samsung S9 Plus, I then called the call center as I did not receive a response yet. I spoke to Rampele Ref # ********** 92 and asked him to cancel my application for the Samsung S9 Plus. He then confirmed that he had cancelled my application. 05/03/2018 - Later in the day at 6:30 pm I received an SMS to say "Dear Customer, please Note that your online application for a Telkom Mobile service was pre-approved. An initial amount of R749.00 will be debited from my account within the next 3 days. This after I called in to cancel.

Telkom is so very quick to make a sale yet when it comes to cancelling they don't do what they are asked to do. I have 3 contracts with Telkom and the service is pathetic. Yet when you call Telkom they answer, "Welcome to SA best data company" they should add "and worst service in SA". I will be highly upset and will take this matter further should Telkom debit my account. Please ensure that no money is debit from my account!