Telkom service... worst i have ever experienced

In January 2018, i ordered home wifi. I did so several times and finally gave up, after about month 5. Telkom called me in July and i said, no thanks. i called for it 7 months ago. But i thanked them for getting back to me with such promptness.

None the less, after me refusing the service, at the end of July, Telkom arrived at my home and installed the unit, without connecting it.

The reason, I didn't have a username and password.

I was asked to call several numbers, none of them picked up. Call centres agents where clearly extremely busy on lunch or something. I was asked to sms a number, for three days i did, 3 days later i am waiting for the "immediate response".

A lady from Telkom called on day three and said that would she will sms me the details. there after called back and says I should once again sms the Telkom number, which i have done. Again, waiting with eager anticipation for the immediate response. Actually, thinking I should have asked the telkom agent, was immediate meant to them, perhaps another 7 month wait?

Logged onto the Telkom website and see what they have charged and will debit me for an entire month for a service i did not use and is not even connected. No doubt another battle with the talented call center agents that i have to look forward too.

So, from the sales department, to the order department, to delivery, installation, billing, customer service, it appears that Telkom hires no competent people. Is it any wonder that the company with that kind of service and reliability was facing bankruptcy. Anyways, guys, do not use Telkom. Save yourself he hastle and absolute pain of having to deal with such don't care attitudes. There are plenty of companies out there that are reliable and competent.