TELKOM SERVICE -WHAT IS THAT????

Good Day My ADSL line went down with the storm on Saturday night. On Sunday morning I called to log a fault. Tgandiwe at Telkom kept me holding on my cell phone for 15 minutes before verbally giving me the following reference number: 68btk101119. This morning I called to find out progress and spoke to Leanne who said she would hand it over to a technician. At 10am I had a call from Telkom to say it had been handed over to a technician who would call me when he was coming. The technician called at 1pm to say he was coming now now. That was over 3 hours ago. So now for 2 days I have had to use my cell phone data!!!! I am paying for a service from Telkom which we are not receiving!!!! Will Telkom reimburse me the extra money I have spent on Cell Data?

What is going on?

I am totally frustrated Estelle Lief