Telkom service to have payments allocated

Terrible service after phoning the call center to get the correct reference number to use when making a payment, the Incorrect reference number was given and therefore the wifi rooter has been disconnected since 25th of March. We have been logging calls via the "chat to an agent" AND phoning the call center, yes, it is lock down, so I have been very patient but after day 6 of lock down and no internet, patience is running thin. The last straw was when I chatted with an agent again this morning and the person decided to stop responding to my messages