TELKOM SERVICE - THERE IS NO SERVICE!!!!

I can't use my telephone line since 27 August 2017. My ADSL is also very slow or no connection. I've logged a fault on 31 August but didn't receive a Reference no. The 8th of September I called again, then I receive a Ref.no. I repeatedly call them, because nothing happen. On the 8th of November they told me that the fault was restored, but it wasn't. I didn't receive a sms. so the fault was closed. They gave me a new Ref. no. and escalation no. That afternoon a lady called me. After telling her the whole story, she said they'll send somebody. Nobody came. The 14th of November I received a sms that the fault was restores, but it wasn't. So they gave me a new Ref. no. The third number and still no service! The 15th of November a guy called me. Once again I told him everything. He promised they'll send a technician. Needless to say, no technician came. The 17th of November I called the Area Manager. He told me he'll look into the problem. Nothing happened. The next week I called him again. He said he can't really help me, but he'll send them an e-mail. That afternoon, the 22nd of November I received a sms from Telkom. A forth Ref. no. but the fault was created for a totally different Telkom line!!! So I called them again to hear they are sorry and I can ignore that sms. It's today exactly 3 months since I have service!!!!!