Telkom Service the worst!

Telkom must be one of the worst cell phone service providers. Instead of helping a client you get pushed from one place to another without getting any help.

I have been a Telkom client for the past 5 years or more, I have always used their online services to upgrade my phones. This year I tried to upgrade online, firstly they don't have stock of the phone I want then I settled for what they had and I was told my phone number is not linked to my internet banking profile as a result they cannot send me an OPT mandate to confirm my account. Since they can't do that, they can't help me.

Instead of trying to determine where the problem is they just told me they can't do anything about my issue.

Eventually went to iStore since they have stock, they had the same issue. They asked me to go to Telkom and explain the problem. Got to a Telkom shop I was told there's nothing the can do for me since I am doing the upgrade with iStore. iStore should contact the AVS team to help resolve the issue, AVS team works with Telkom as a supplier or whatever and not iStore, so how are they supposed to assist?

Needless to say, the person who was helping me complained from the start when my ticket number was called. Their contact centre is the worst, you cannot even speak to anyone, there's just no option to speak to a person.

I am on the verge of no renewing my contract at this point!

Quite disappointed, then we get told we must support local, yet they cannot even take care of their customers.