Telkom Service TERRIBLE27

I have had the WORST Telkom signal. I cannot make any calls, not even to Telkom themselves. I have cancelled my contract and agreed to pay whatever I owe. But have heard nothing since. The agents **** to me twice, first I was told I could port my number to another service provider during the cancellation process and second I was told by an agent that she would escalate the matter to technical and if the technical department could prove my signal was bad they would waiver the R800 penalty fee when I cancel.....FALSE. And this was confirmed to me by a MANAGER. When I did get through to Telkom eventually, I asked for a Manager, he said he would escalate my issues and of course to my surprise there was no help whatsoever.