Telkom service TERRIBLE!!!

I have tried calling 10213 several times over the past 3 days. I have run out of 20 minutes of airtime, purchased some more....ran out....some more ....ran out. This was all in all around 80 minutes. Still listening to the ads and jingle. I had been a customer of Telkom for 30 years. Why am I not treated as a customer? I got through to Telkom business and Telkom new sales but to get through to follow ups (options 1, 2 and 2 or 1, 2 and 3 seems impossible. No callback option as well. In the meantime I don't have a service I pay for. Please Telkom, call me. ***. I am really thinking of going away to your opposition and trake some guys with me