Telkom service terrible

I had lost my phone in November 2016..reported the matter but had to provide legal letters which I did so after being sent from pillar to post...I eventually gave them all docs as each call centre agent I spoke to gave me a story of documents required.. I submitted all docs in April..I haven't checked up on my claim until today 29-9-17 only to be told my claim hasn't been logged onto system, but have been paying them all this time for a service I don't know what for...Telkom is a terrible service provider and neglect us clients. Believe you me I will not renew nor recommend Telkom to anyone.