Telkom service terminated without me asking for it

<p>In November I was informed that my Telkom service was terminated. No reason supp****. I did not ask for it to be terminated and all my accounts are always paid on time. According to them, it was terminated in July. Now they refuse to give me more details or proof that I asked for the services to be terminated and I have to apply for a new line. Totally unacceptable. I am over 80 and living on my own and I need my telephone as a means to stay in contact or to ask for help if anything should happen to me. I have no family left to look after me and I am very dependant on my phone. What nonsense is this of Telkom???? I need this sorted out ASAP.</p>