Telkom Service Support Systems

<p>I took out an LTE contract with Telkom on the 24/06. The contract required three multisims to work on the data bundle. However after spending two hour at Telkom store Cresta when I got home only he main sim was working and none of the multisims. I then contacted the help center and they told me I should go to the store to fix the problem another hour. I then go to the store on Wednesday and the kind staff tried to help me but could do nothing to solve the problem, so another to two hours spent and no solution. The shop assistent said he logged a quiery and I should wait for a call. Cool. I then waited a day for someone to call me at a rondom time, and this morning I missed the call since I was in a meeting. So this afternoon I contected the support center again, which agian could not solve my problems and only logged a support query for someone to call me at a rondom time ant hopefully I'm availible to pick up. In contacting the support center, my called was dropped three time, I thus had to explain the problem three times over for someone to tell me they can not fix it and only log a support query. Another hour and a half spent and no solution. </p> <p> </p> <p>Thus my problem is with poorly developed support systems which can not provide product support in a timely fasion. To spend 6.5 hours and counting as a new customer try to use a product for which I just signed a two year contract for is absolutly terrible and I will actively now tell people to rather not use Telkom product since they do not have the required support systems to serve customers with the products they have on offer. </p> <p> </p> <p>I simply wonder why I cant type an email to log a support query myself then spending the 4.5 hours simply logging support queries and not solving any of my problems. </p> <p> </p> <p>I hope I'm availible when Telkom decides to call me again so I can talk to someone who can solve my problem so I dont have to spend another hour trying to simply report an issue..</p>