Telkom service sucks big time

Two months ago i reported my service is dead there is no dial tone on my phone. I received a ref. number from them and that's it. A week later i tried to contact them again and were told they are looking into the matter. Week three entered and i were told they still working on the problem and were send yet another sms to inform me of the problem and they sorting it out. Week for some one contacted me to inform me that they are going to send me a other phone and hopefully that will happen in a week's time. Now its into week five still the same phone them get sms nothing being done. Week six now i gave up hope and wish that the Telkom fairie sort out their ****.