mS
marcel S

1 reviews | Active since May 2020

23 May 2020, 10:57

TELKOM SERVICE SUCKS AND IM DISGUSTED!

I wish I didn't even have to share a rating - If i performed my job the way they lie and ***** from people I would be fired on every ground of no moral ethics! Waiting a month to be connected - at first we had ADSL but it was slow and very unreliable and having to work from home during coronavirus I though because we are already a customer this should be easy and a wonderful experience to upgrade to fibre. Between Telkom NEVER communicating back to their customers and the installation guys whom I will not mention as they managed to do their job properly after I complained...receiving a wifi phone we DID NOT ORDER, two sets of routers (I mean come on guys,...even when YOUR staff said "I won't add a router because you have one" and then we get ANOTHER ONE)...taking my bank details (this you m&%&^s got right), I cannot tell you how many people I have spoken to and they all have a different story so Telkom staff are trained to lie and NEVER HAVE THE SAME STORY OR INFORMATION...one lady says 2 to 3 hours to be connected and now another two are saying 2 to 3 days and no weekend work! MY JOB IS ON THE LINE! I CANNOT HAVE MEETINGS WITH CLIENTS THAT THEY REQUESTED BECAUSE IM NOT F*&%&G CONNECTED! BECAUE OF F*&^&^G TELKOM B&%&87IT! A MONTH PEOPLE! A MONTH!!!!!!!!!!! AND ALREADY A CUSTOMER!!!! IM SO DISGUSTED AND SHOCKED AT THE LEVEL OF SERVICE...MY HOPE IN SOUTH AFRICAN SERVICES HAS BEEN CRUSHED FOREVER AND ESPECIALLY IN A TIME WE WERE ALL SUPPOSED TO HELP EACHOTHER OUT BUT I SEEE ITS EACH ONE FOR HIMSELF!

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