Telkom service sucks!

I upgrade my 10mb fibre line to a 20mb fibre line and I was assured that the change would be seamless. I am now 4 days without fibre and have spent close to 5 hours on the telephone with Telkom to try and resolve. First their system was down so they could not reset my router password, their system has been up for the last few days and I have been shunted from pillar to post between different divisions and now they cannot tell me when they will resolve my problem! Such incompetence is frightening! I doubt I will get a response from Telkom on this post but I suppose that is the level of service that can be expected by their customers. I eventually got so frustrated that I have gone and bought data from MTN to tide us over until Telkom decides to service their customer. If you are thinking of upgrading your line speed I suggest you change providers and go to one of their competitors! I am sure you will find the experience less frustrating than waiting for Telkom to get their act together.