Telkom service sucks!!

<p>I bought a R100 prepaid voucher for my landline via Internet Banking on 9/4. When I tried to load it, it would not load and I phoned and spoke to a Telkom consulant. He tried to load it and when it still did not work, he said the server was down and I should try later, which I did. It still did not work and when I phoned back I was told the server was still down and I should go into a Telkom office to sort it out. I then went to Clearwater Mall, they could not help and told me to phone Telkom. I phoned again and was told the server was still down. Later that evening I tried to load the voucher and a message came up saying that this number has been 'suspended' from loading a voucher...obviously for security reasons as I had made too many attempts. Then when I called back I was told the voucher had already been used. I asked them to check who or which landline this voucher was loaded to as it was not loaded on my landline! I left it at that as I went on holiday on 11/4 and even while on holiday, I went into a Telkom office at South Coast Mall and the person there rudely told me that he could not help and that I had to phone Telkom. Since then I have phoned, emailed, posted on their Facebook page, gone into Telkom at Clearwater again and still my request to sort this out has been ignored. All I get are automated messages, saying it will be dealt with and they will get back to me. In the meantime, I have no airtime on my landline, I cannot load another voucher as it won't allow me to, although I wouldn't want to until this is sorted out as there is no trace of my R100. they then have the audacity to send me an sms and a survey via email asking me to rate their service and asking if I would recommend Telkom to others - what a joke!!!! Perhaps now, I might get a response from them.</p>