Telkom service sucks

We have had our TELKOM line for about 3 months and reported 7 faults and 2 escalations since 25 Jan 2016. The call centre system prevents one from achieving a desired result, as no one person is accountable, no follow-ups by Telkom, no way to report poor service or that a problem is not fixed eg. after receipt of false Telkom sms's which says it has been restored?<br> there is no-one to send complaints to <br> The line goes completely dead for up to 10 days at a time & more than 1 month's downtime in last 2 months BUT you must pay your bill?<br> fault reference numbers logged:<br> 481CWK250116<br> 79CWK060216<br> 7 March Telkom SMS to say it was restored 12.59pm INCORRECT<br> Escalated on 12/2/2016 no 823097<br> 228CWK290216<br> 50CWK080316 <br> 9 March Telkom SMS to say it was restored 8.01am INCORRECT<br> 108CWK090316<br> Escalated on 10/3/2016 no 836254<br> then ADSL line stops working, we were told it was the modem, bought a new modem, had a technical person assist ... they informed us it was the line, we reported it again and were told, yes it may be a Telkom problem <br> 21/3/16 ref ***<br> 402CWK220316 phone line also dead and ADSL still not working<br> line & ADSL still dead, so happy easter telkom, your service sucks big time!