Telkom service sucks

We have installed a new router with adsl line at home and every month I have to lodge a fault. My family would be with internet for an entire week because of the unavailability of their customer service from the number 10210. The other sad thing is the technicians would come and ot would work for minutes and do the same thing.

I think telkom is just making fools of its clients. Why do I have to pay for something I don't have. This is ridiculous and I bought data the entire week hoping that someone from telkom would come to our aid. Technician came and messed up again. I'm tired of this. This will be reported at higher authority or I will not pay this month's subscription and you guys can rather cancel this contract.