TELKOM SERVICE SUCKS!!!!!!!

Telkom SA Sucks!!! A simple request of having one's services transferred from Pretoria to Mossel Bay turns into a nightmare!!!! We where informed that our 20Meg ADSL line would be installed on 10 January 2020. This didn't happen as no technician pitched. We where contacted on Monday 13 January 2020 by a technician stating that we are to far from the exchange and that we would have to go to the Telkom Direct store and down grade our service to a 10Meg line, which we did. I phoned Telkom on 10213 to helps us to reschedule an appointment and had to speak to a senior floor manager to help us set up an appointment for the 14th of January 2020. The technician pitched on the 14th and started the installation after about an hour and a half he got in his car and was off and still we had no service. I phone 10213 and asked for assistance. I was informed that they would have to get a senior individual to phone me back. An hour passed and still nobody phone me back so once more I phoned 10213...... just to be informed that I must remember that the senior individual has 24 hours to phone me back. On the 15th of January 2020, again we contacted 10213 and requested to talk to the senior floor manager to help us resolve the issue. At that stage apparently she was not available but they sent her an email with all my details and she would get right back to me. After two hours of wait I phoned 10213 again. This time round all the senior personnel was in a board meeting and nobody was available to assist us to resolve the problem. This is an indication that personnel that do not have sufficient knowledge to assist clients are left unattended to answer the phones at Telkom's call center and they aren't able to assist with anything!!!!!!! You go Telkom... We still don't have any service!!!!