Telkom Service Sucks!!!

On the 11/03/2016, we had a bad Thunderstorm in the West rand, this had impacted my land line and it has been out of service since that day. I called in on the night of the 11th to report it and was given a ***. On the 14/03/2016, time:3;57pm, got an updated sms, that the fault is in progress with the technical department. I called the call centre on the 16/03/2015, time: 04:58pm, spoke to a lady, unfortunately did not take her full name down, she said her name was Pam. I told her about the problem and she commented that the fault was closed on the 14/03/2016. I did not get an updated sms and called because the issue at hand was not resolved. I wanted to speak to a team leader/manager, she mentioned they are gone home, no one on duty. I asked her to escalate to her team leader and manager and to contact me on my cell phn and to email me as well the reference. Pam also said she sent em the new ref#, but I did not receive it. I called again on the 17/03/2016, time called at 04:26pm, spoke to a guy, did not get his name correctly, I wanted a supervisor and made me wait more then 10mins for a supervisor, I cut the call and then called back at 4:45pm. spoke to Linda