TELKOM SERVICE SUCKS

23 Dec 2015 i called telkom to find out if i can pay my account before the debit order date (monthend) and if it will register that i paid before so it wont debit my account i was advise that i can do this and that an arrangement was made to pay it early just this month then go back to normal in Jan. this didnt happen( account was debited and i was charged for it). 26 Januray my phone was suspended, i was advised because i didnt make payment that was why then they checked and they (call centre) and said that it was paid in fact before debit order date and it was an error on telkoms side, it will take 24 hr to correct it has been three days now ans still it isnt corrected when i called yesterday i was told it was handed over to collections and can take 7 days to correct, in the mean time i have no phone im paying for a service i cant use but telkom was at fault, if i dont pay its considered breach of contract so what happens if you dont give me service that i paid for. and to top it all off i asked an agent to get a manger to call me back to see if they could assist and i am still waiting for this to happen,