Telkom service sucks!!!

Item: Telkom
Rating: 1
Author: Simbarashe G

Why is Telkom so unhelpful when it comes to moving my services??? I want to move my ADSL line to a holding pool so that a different ISP can supply my services. Now they give me a run-around about calling a million other entities to make the move.....then they eventually tell me to move it by myself online. I try that and there are issues even linking the account. I try to call them back to do it and the phone goes unanswered for 30 mins!!!! Seriously, if I had known that it would be such an issue leaving them, I would have not even bothered to get any services through them.

Helpful (0)

Replies (3)

Telkom's replyOfficial

06 Sept 2018, 08:16

Hello sgarapo

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the telephone number for our fulfillment team to assist further.

Regards
Noleen
Telkom Social Media Team

Best regards,

Telkom's reply06 Sept 2018, 08:16

Official

Hello sgarapo

This response serves as confirmation that your query has been received.
Your reference number : AI***

Please send us a private reply with the telephone number for our fulfillment team to assist further.

Regards
Noleen
Telkom Social Media Team

Best regards,

Simbarashe G's updateReviewer Update

06 Sept 2018, 12:20

Hi. My mobile number is ***.

Simbarashe G's update06 Sept 2018, 12:20

Reviewer Update

Hi. My mobile number is ***.

Simbarashe G's updateReviewer Update

13 Sept 2018, 14:21

What is the point of asking me for my contact when you do even call. It's been over a week already and your people are still giving me the run-around.

Simbarashe G's update13 Sept 2018, 14:21

Reviewer Update

What is the point of asking me for my contact when you do even call. It's been over a week already and your people are still giving me the run-around.