Telkom Service Sucks

I have an adsl data contract. I did not receive my statements for 2 months as a result I forgot to make payments. On the 3rd month when the line got suspended I remembered I had to pay but I could not find the bills or statements so I called Telkom. I asked why I had not received my payments, the agent **** and said my statements had been sent but she only sent them after the call. Secondly I asked why I had to pay for the month during which the service was suspended, she said I am liable for payment because it is a contract. In other words, even though I did not use the service because it was suspended because I forgot to pay because I did not receive my bill and payment reminders, I have to pay. I do not mind paying for the period that I used the service but I mind paying for data when I was deliberately not given the data. It would make sense if after I pay I would be reimburse for the data that was withheld during the suspension period. I should actually be paid for the long long time I spent waiting on the phone making the enquiries because Telkom takes very long to answer calls. Anyway if I don't get reimbursed, they can keep their stupid service, I will switch to another much better service provider.