Telkom service sucks!

Telkom has the worst customer service ever. If you think walking into the store will sort out any issues think again! I recently went to telkom to inquire about why my WiFi service which was suspended. I was told it was due to non payment. This was shocking news to me as I have proof that money was being debited off my account monthly. As per usual the consultants couldn’t help me because I had to call billing dept. for answers. So I called instore, only to be transferred from department to department ! Long story short, I was holding for over 25minutes for a consultatant who eventually told me that it was my request for landline cancellation, dating from March that was still pending as whoever was assigned to it never gave any feedback! As a result I’m being charged for a landline that I no longer use because I have moved from that area. I am still receiving bills every month, despite cancelling the service 5 months ago. This has affected my WiFi service as I was told I have to wait 72hours for my service to be active again. My advice to not fall for it, telkom is very good at signing you up for their services but it is a nightmare when you want to cancel them. Don’t even bother with the stores either, there is really no point to them it’s all a money making **** at the expense of innocent hardworking people.